Beschreibung
Sehr geehrte Damen und Herren,für einen Kunden aus Schaffhausen suchen wir ab sofort einen SAP expert für folgende Themen:
SAP service (CRM) / SAP service cloud
Ideally already know-how about S/4Hana Services, with ability to prepare and conduct a live demo, with special
focus on multichannel case logging (email, chat, SMS, phone, social networks, "own portal").
Integration of SAP Customer Service module with Solution Orders and Sales, Controlling.
SAP Field Service Management (FSM) knowledge.
E2E processes in the Customer Services module (best practices and industry-specific, machine industry).
Knowledge of integration possibilities (S/4 Hana Services, SAP Service Cloud/SAP FSM)
Good experience in SAP Agile projects is preferred.
Ability to highlight advantages and disadvantages of different approaches for business processes in SAP Customer
Service.
Good English and German language skills, both written and spoken.
Background information about the client and the project:
Skill requirements S/4HANA Transformation
Machining Solutions:
Overview
The role of the XXXX Sales Companies (targeted for S/4 Sales project) is to sell XXXX solutions composed of
machines of different technologies, services, service level agreement or contract, spare/wear parts. In terms of
services delivery, the XXXX Sales Companies are offering to their end Customers machine installation, training,
remote services, on-site intervention, upgrades and others.
The machines are configured products that can be sold from local stock, brand new or 2nd hand, sourced from the
XXXX manufacturing plant (so called Technology Units - TU's) on a CTO or ETO mode (Configured to Order/
Engineer to Order). Spare parts are ordered to and delivered from the XXXX dedicated logistics hubs.
From a system perspective, the XXXX Technology Units and the spare part distribution hubs are running their
businesses on a separate SAP ECC environment.
Start: ASAP
Dauer: 2MM++
Einsatzort: Schaffhausen/remote
Bei Interesse Ihrerseits freue ich mich auf Ihre Kontaktaufnahme per Mail an
Liebe Grüße
Ahmet Iclier