System Engineer

Vertragsart:
Vor Ort
Start:
13/04/2015
Dauer:
31/12/2015
Von:
Harvey Nash IT Recruitment Switzerland
Ort:
Basel-Stadt
Eingestellt:
02.04.2015
Land:
flag_no Schweiz
Projekt-ID:
878719

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
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Harvey Nash is looking for an IT Supporter for a 7 + month project in Switzerland.

The role is for a candidate who is responsible for first and second level support and for ownership of tickets from opening to the point at which they are closed.

  • You are responsible for
  • Servicing of all designated user request channels according to defined schedules
  • Incident management from initial contact through ticketing, user interactions and fixes to ticket closure
  • Correct documentation and correct 'incident passover' to other Service Desk teams and solver groups
  • Escalations according to escalation policy
  • On site visits as necessary
  • Requirements

  • A demonstrable background and understanding of IT with good technical skills. (No experience is necessary provided a candidate can show his deep interest in IT)
  • A demonstrable, evidence based, interest in helping
  • There is a very strong preference for a science background: Local further education in Science (qualification normally obtained at around the age of 20/21). Eg BSc or a minimum of three years in a research (preferably Pharma) environment
  • Business German and English written and spoken
  • Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.