Beschreibung
Edelway AG is a Swiss IT Services Company. We are now looking for an Technical Writers experienced in creating/developing documentation for IT Infrastructure Implementation/Transformation and/or IT Process/Service Management Implementation/Optimization.
This is a Full time opportunity from Feb/Mar to July 2015 (option for extension) at our global client site in Basel.
YOUR ROLE
* Experience in ITILv3 best practice. Must have the ability to create, assimilate, and convey technical material in a concise and effective manner.
* Create and develop documentation as per the projects requirements.
* Assist in planning, creating and developing various manuals, training materials, instruction guides and other technical documentations.
* Participate in IT infrastructure/process/service design meetings with relevant SMEs (Subject Matter Experts).
* Gather all relevant IT infrastructure/process/service and support information from relevant SMEs.
* Incorporate all information into required IT infrastructure/process/service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
* Assimilate knowledge during discovery and collaborate with senior management to assess current IT infrastructure/processes/services and define/document improvements in line with ITIL v3 standard.
* Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
* Deliver final versions of the materials and submit to document control for release.
* Maintain project and task plans and assignments.
* Adhere to all departmental policies, procedures, standards, and document templates where applicable.
YOUR PROFILE
* Fluent in English - oral and written, German nice to have
* Excellent in technical English.
* Excellent technical documentation skills.
* 5+ years previous experience in writing technical documentation for IT infrastructure and process/
service management.
* Experience in ITILv3 best practice required.
* Pharma experience together with a good understanding of processes/organization etc.
* Good understanding of GxP and 21CFR part 11 requirements, preferably in Pharma Industry.
* Ability to work in an international as well as multicultural environment.
* Ability to translate complex concepts into user-friendly, clear, concise information for the end user.
If this sound like your next challenge please send us your CV and we will contact you shortly to discuss further. You can also call me.