Beschreibung
A Genesys routing professional with 8-10 years of experience in Contact Center domain with following hands on experience:
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Experience of Genesys SIP Framework, Agent Desktop (IWS) in terms of Installation, Configuration, Troubleshooting
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Build routing strategies over URS/ORS for Inbound & Outbound
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Experience with Intelligent Workload Distribution
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Understanding of Statistical layer to key in stats objects in the Routing Strategy
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Development of Back End interfaces eg Web services, SOA functions, Databases connections
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Database knowledge & PL/SQL, Stored procedures
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Windows, Linus OS experience essential
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Knowledge of typical integrated Contact Centre components like Wallboards, Interaction Loggers, Analytics etc
- Must: German and English fluent