Beschreibung
Harvey Nash is looking for an HR Service Desk Associate for a 11 + month project in Switzerland.
The role is for a candidate maintaining all kind of requests (calls/tickets) related to HR Admin Services - ticket resolution provided within SLA. The HR Admin team covers services such as Entry, ELC, Transfer, Exit, Reporting as well as dispatching and work permit.
You are responsible for
Performing service delivery according to the clients' HR Policies and Standards (HR P&S) and complying with clients' compliancy rules Supporting HR Business Partners, Line Managers and Employees for operational daily questions and ticket resolution Supporting the HR Admin Service Manager around operational HR Admin tasks and issues being involved in process creation and projects, review, validation and implementation within HR Services Managing HR Admin service requests (according service catalogue) and fulfilling processes and services according to HR P&S and internal work instructions. Ensuring customer satisfaction while focusing on fast, qualitative and adequate service delivery Operating the telephone hotline and treating customer requests; ensuring with team availability during office hours taking over additional tasks as Subject Matter Expert (SME) in one or more areas (eg eFile, eForms, PKI registration, reporting, ePMP support). point of contact for HR BP in a Legal Entity and provide HRA related trainings Requirements
1-3 years in HR or other administrative experience Commercial degree, further education in the HR services area (Personalsachbearbeiter/in or adequate education) Experience with SAP HCM Experienced with Ticket Tool Experienced in working for a Service Environment Good spoken and written English and German, other language skills is a plus, eg French, Italian Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.
