Beschreibung
The role entails
- Providing customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
- Coordinating/escalating to other production support teams and business groups
Requirements
To be effective in this role, the candidate should have the following skills and qualifications:
- Business or technical apprentice applicants welcome
- Extraordinary Client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- Fluency in English is a must, every additional language (German or French) is considered a strong plus
- General interest and understanding of Internet technology, as well as understanding of most common Operating Systems
If you are interested in this role, contact Mrs Dragana Atanasov.