Beschreibung
SAP CRM Business Consultant - Marketing Experience (50% travel) Urgent
SAP CRM Business Consultant is required by our client in Zurich, Switzerland. This is a 6 months renewable contract for an experienced SAP CRM consultant to implement and support SAP CRM to enhance business functionality and rollout the solution worldwide.
Key skills:
- SAP CRM Experience (minimum 5 years) - proven implementation and integration experience
- Solid experience in project management (minimum 3 years)
- Proven ability to focus on Customer Satisfaction and Delivery Management
- International experience in IT projects in a Matrix organisation
- Interaction Center and Social Media Integration
- Experience with SAP BCM (or other CTI tool)
- Marketing campaign management and BWA high volume segmentation
- SAP Customer Engagement Intelligence, powered by SAP HANA
Other:
- Excellent English communication skills; extra languages - advantage
- 50% travel involved
Your role:
- To design & realise global template processes by working on solution concepts and process design for defined business requirements.
- To redesign existing processes by customizing and establishing specifications of developments and by executing testing.
- To design specific business requirements (if required and agreed)
- To be part of the global roll-out implementation by participating in all phases (local Business Blueprint, Realisation, Integration Test, Go-Live Support) and if required, by being in charge of the implementation of the company's template in the area of CRM, while doing parallel roll-outs.
- To provide training and maintenance during implementation phase as well as to the regional competence centers.
- To be responsible for maintenance and release upgrade
- To provide 3rd level support for the regional competence centers (core system enhancement, if required and agreed, helpdesk handling, escalation contact for 2nd level support).
- To work on documentation (customizing, template process documentation, development specification).
For more details please contact Andreea Tomulescu