Beschreibung
For 15 years Info-Tech has worked with customers across industries including food and nutrition, private banking, luxury goods and electronics. We are a Swiss company, and believe that proximity to our partners adds value to the services we provide. Developing close relationships with our customers and our consultants, we provide professional, efficient and flexible services. We succeed because of the trust and respect that we have built with our customers over the years.
For a major international client in Lausanne, we are looking for a:
eCommerce Business Analyst to handle all functional aspects of IS/IT projects delivered to internal customers (Commercial and Marketing departments) to answer their business needs as well as to participate in IS projects requiring his/her functional expertise, and ensure a close collaboration with the business, other IS teams and external stakeholders
In doing this you will be responsible for:
- The collection of Business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications. Responsible for the fit/gap analysis when rolling out a new eCommerce solution in a Market. Collects setup requirements.
- Follow the development with the Software Factory and external companies to answer functional questions and review functional impacts of technical decisions
- Ensure project deliverables and quality. Test and validate the proposed developments/improvements for the implementation.
- Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation/deployment.
- Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects. Ensure the handover to the IS support organization.
- Collaborates with the Project Manager to identify risks and issues.
Can act as a Project Manager on certain workpackages or rollouts for which a similar project has been done before
Candidates must be able to demonstrate the following skills and experience:
- Degree in Information Management (HES, HEC or University)
- Proven experience in eCommerce, mobile and retail processes/solutions, or web IT background
- Good analytical and synthesis skills
- Excellent skills in requirements elicitation, and redaction of functional specification
- Business processes background
- Project management background is a plus
- Distinctive skills in prioritizing
- Ability to identify and advice on an improvement action plan
- Proactive and solution-finding approach
- Good communication skills in English and French (fluent).
This is a contract position with an international client until the end of 2013. The client is located on Lake Geneva, in Lausanne. Info-Tech will provide advice and support through your relocation if you are working in Switzerland for the first time.