Beschreibung
Projekt Nr.: A3972Funktion Medical Device Support and Training Specialist (contract)
Branche Medical Production
Pensum 100%
Arbeitsort Zug
Antrittstermin sofort
Dauer 12 Monate mit Option
Anzahl Stellen 1
Stellenbeschreibung
https://www.ghrgroup.ch/projekt-details/orderNr/A3972.html
Für unseren Kunden suchen wir einen sehr erfahrenen Medical Device Support and Training Specialist mit den Aufgaben wie:
Hauptaufgaben (English):
Main Tasks, Objectives, Duties & Major Contribution:
Supports the definition of and adherence to service-, training- and support concepts.
Reviews and maintains training content and training documentation for job oriented trainings and dedicated systems according to the training concepts. Trainings are executed and supported for end customers, first level support, regional trainers and global staff. Contributes to the training methodology for all job oriented trainings
Offers 2nd level support hotlines for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solution. Multi Center Evaluation (MCE) studies are actively supported.
Provides on site support for local and regional service activities to ensure success in repairs, applications, modifications and first installations. Supports resolution of customer problems with quick fixes and workarounds.
Contributes to the knowledge transfer from manufacturer (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product- and Marketing Managers and Case Monitoring and Resolution Unit members.
Contributes to the maintenance of a product specific knowledge pool. Provides information in correct structure.
Other Tasks, Duties and Responsibilities:
Optimizes processes continuously to increase quality and efficiency standards.
Contributes to support initiatives and measures to maintain intensive cooperation with regional representatives.
Performs initial certification and re-certification of global trainers and regional trainers, after completion of the trainer education.
Supports the provision of service deliverables for all relevant milestones in development and product care projects. This includes service requirements, the review of Detailed Technical Descriptions, Software Requirement Documents and the participation in service design reviews. Supports First Customer Monitoring.
Contributes to the creation of preliminary documention and FAQs for launch preparation. Writes, publishes and maintains Service Bulletins (Product Bulletins are out of scope). Operator Manuals are reviewed for content. Creates instructions for use.
Contributes to the provision of Service Manuals and service relevant information. Maintenance procedures are reviewed and updated.
Competences:
Trouble shooting skills
Education:
University degree (e.g. Medical Technology, Chemistry, Biology, Biotechnology)
Job-related Experience:
Relevant experience in the diagnostics industry desirable incl.
Field experience
Laboratory experience
Trainer experience
Other Qualifications:
Intercultural sensitivity
Didactic competencies
Language skills
Diverse Tätigkeiten gemäss Projektleiter
Anforderungen
IT Profil Priorität
Service Techniker ein Muss
Teacher ein Muss
1st Level Supporter ein Muss
Sprachen
Sprache mündlich schriftlich Priorität
Deutsch sehr gut sehr gut ein Muss
Englisch sehr gut sehr gut ein Muss
Wir freuen uns auf Ihre Bewerbung
André van Sprundel
CEO
GHR Global Human Resources AG
Blegistrasse 13
CH-6340 Baar / ZG
Tel:
Direktnr:
Fax:
E-Mail:
Web: http://www.ghrgroup.ch
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