Beschreibung
Role: Tools Support Engineer (SNOW)
Duration: 6 months
Location: Renens, Lussane, Switzerland
JD: "Candidate must have 2-4 years of experience in IT domain and should have a good understanding of the monitoring tools
Experience on Scripting in networking domain
Implement/customize following ServiceNow modules as per ITIL best practices on MSP platform
Incident Management
Service Request Management
Change Management
Problem Management
Service Level Management
Asset Management
Event Management
Knowledge Management
Configuration management
Design workflows, business rules, scripts, etc
Design and build Service Catalog
Integration with AD and SCCM
Integration with monitoring tools using SMTP/Web services
Design reports
Steady state support"