Beschreibung
Technical writer with experience in ITILv3 best practice.- Must have the ability to create, assimilate, and convey technical material in a concise and effective manner.
- Create and develop manuals and SOP’s to support IT operations.
- Assist in planning, creating and developing various operation/maintenance manuals, training materials, instruction guides and other technical documentations related to IT operations.
- Participate in process design meetings with relevant SMEs (Subject Matter Experts).
- Incorporate all information into required process definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
- Assimilate knowledge during discovery and collaborate with senior management to assess current processes and define/document improvements in line with ITIL v3 standard.
(100% workload, contract)