Beschreibung
We are looking for a First Level Support Engineer to join our International client.
- Your responsibilities In this role include the following;
- Mange IT questions and incidents from customers andend users: You create incoming phone calls as incidents, service requests and requests forchange.
- Afterwards you deploy a solution or transfer the call to the responsible persons (second level), monitor the incident resolution and update the incidents statistics as well as the status information.
- In addition you observe service times and defined processes and you are responsible for creating/updating the documentation.
- To ensure the quality of the service you set up short customer surveys.
- Moreover you inform pro-actively all users in case of operational problems, you organize and execute user trainings and support small IT projects.
In short: You consult, support and instruct where necessary.
Your profile;
- You have an appropriate study eg (commercial) information technology and practical IT experience, at least 3 years.
- Furthermore you have good knowledge of ITIL process and you are experienced in 1st Level Support (at least 2 years).
- Good verbal and written skills in English as well as readiness for stand-by duty complete your profile.
- We are looking for a team player with strong customer and service orientation who helps us to
development and optimize our service organization
- A self-motivated and analytical thinking Professional Service Engineer.
Starting date for this position: Mid June 2013
End date: End of September 2013 (with the possibility to extend)
Location: German speaking part of Switzerland
Language requirements: English is a Must and German being an advantage.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.