Beschreibung
"DIAMOND" Program is a category A IT infrastructure project running in Switzerland. It offers an interesting and challenging job opportunity for an experienced Service Manager with focus on Order Management (80%) and Team Leading duties (20%). The project aims at consolidating/clearing existing data centers.ROLE
DIAMOND Service Manager - Level III, 100%,
Main duties: 80% Order Management tasks
20% Team Leading tasks
ROLE PURPOSE, MAJOR ACCOUNTABILITIES
Order Management tasks:
* Place infrastructure orders according to detailed planning schedule and specifications from architects
* Align (bi-weekly) plan on detailed level with IBM / GIS execution teams across entire supply chain
* Track order status
* Responsible for pushing the order until acknowledgement and delivery date confirmation
* Perform reschedule/change of orders where necessary
* Place decommission orders according to detailed planning schedule
* Escalate as necessary in case of potential infrastructure delays
* Provide order data into KPI process
* Contribute to excellent teamwork within DIAMOND program and across related initiatives
* Identify, escalate and manage resolution of order/change risks and issues
* Maintain Build Tracking
* Attend L2 weekly Meeting
* Attend 11up weekly Meeting
* Weekly Leadership Meeting Report
Team leading tasks:
* Lead Order/Change Management Team
* Attend DIAMOND Leadership Team Meeting
* Lead Weekly Meeting for the Order/Change Management Group
EDUCATION / EXPERIENCE
* Fluent in English - oral and written
* German desirable
* Proven track record in service management and a strong focus on delivery
* Good understanding of infrastructure and applications architecture with a focus on UNIX, Windows and Oracle platforms
* Several years of experience in Service Management, preferably in a similar role
* Organisational awareness preferably within Novartis paired with a good understanding of processes. is a true asset
* Understanding of GIS service management processes is desirable
* Understanding of IBM service management processes and tools is desirable
* Experience with MS Office Tools and MS SharePoint
* Team work in a challenging IT environment
* Ability to work in an international as well as multicultural environment
* Excellent written and verbal communication skills
* Highly motivated and driven
* Flexibility and ability to deal with variable workload