Voice Services and Provider Manager

Vertragsart:
Vor Ort
Start:
01.05.13
Dauer:
4 months
Von:
Human Capital
Ort:
CH
Eingestellt:
24.04.2013
Land:
flag_no Schweiz
Projekt-ID:
526406

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
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Tasks

  • Concept and Integration of Mobile Services
  • Service Management mobile/fixed voice
  • Provider management mobile services, hardware suppliers, SMS
  • providers
  • Preparation of technology white papers for decision makers
  • Mobile services quality control
  • Interpretation and communication of customer requirements
  • (understanding the VOC)
  • Coordination and management of (mobile) voice projects
  • Billing and cost controlling
  • Process optimization
  • Change management
  • Organising and hosting of meetings with customers and suppliers
  • Evaluation of new/emerging communication solutions

Requirements

  • IT qualification (HF/TS)
  • ITIL V3 knowledge
  • Experience in management of Real Time communication projects
  • Excellent coordination skills
  • Portfolio knowledge of main vendors like Alcatel, Avaya/Nortel,
  • Cisco, Genesys
  • Good knowledge and understanding of: Mobile telephony
  • (providers, service models, standards etc.)
  • Service Management
  • Provider Management
  • VoIP technologies
  • Interfacing solutions for fax and SM