Beschreibung
Tasks
- Concept and Integration of Mobile Services
- Service Management mobile/fixed voice
- Provider management mobile services, hardware suppliers, SMS
- providers
- Preparation of technology white papers for decision makers
- Mobile services quality control
- Interpretation and communication of customer requirements
- (understanding the VOC)
- Coordination and management of (mobile) voice projects
- Billing and cost controlling
- Process optimization
- Change management
- Organising and hosting of meetings with customers and suppliers
- Evaluation of new/emerging communication solutions
Requirements
- IT qualification (HF/TS)
- ITIL V3 knowledge
- Experience in management of Real Time communication projects
- Excellent coordination skills
- Portfolio knowledge of main vendors like Alcatel, Avaya/Nortel,
- Cisco, Genesys
- Good knowledge and understanding of: Mobile telephony
- (providers, service models, standards etc.)
- Service Management
- Provider Management
- VoIP technologies
- Interfacing solutions for fax and SM