Beschreibung
On behalf of a major client, Harvey Nash is urgently looking for IT Supporters with Gmail/Outlook knowhow for a challenging project in Switzerland.
Project focus
Support, troubleshoot, advice and inform client's end-users regarding all aspects of Google migration; accept & document all kinds of questions and issues in this regards; solve and troubleshoot issues remotely and/or onsite and escalate issues to higher support team.
Main Tasks:
Accept all kinds of queries and fault reports from the users Record and classify the required information; analyse queries and answer technical questions, trigger workarounds Inform users in case of errors and instruct them about the correct use of the applications Train and educate users; explain product features and benefits of the Google Apps & associated tools (eg WebEx) to non-technical staff Create and maintain operating manuals, user guides, check lists and knowledge database articles. Special Requirements/Background:
Experience with Gmail, GoogleDrive and GoogleCalendar technic aspects Expert in Google and Outlook Experienced in end-user support (remotely and onsite), problem solving talent Excellent communication and presentation skills very good or fluent German, very good or fluent English are a must; French desired Flexibility for flexible working times and travelling to Western European company sites required, some teammates will have this duty. Project details:
Start: in March, interviews scheduled Duration: approximately 4 months - extension option given Several persons will be hired, the new team will be built very soon Challenging, rewarding and international environment with innovation spirit Language: very good or fluent ENGLISH and GERMAN mandatory, French is desired. Interested and available to start very soon this interesting role in Basel? Please send your English CV (MS Word file please) or call me immediately - there is a deadline so do not miss this great chance!
Please apply only if you offer special experience & knowhow with Gmail & Google Applications and please describe this knowhow. I am looking forward to your application - thank you!
We will be your reliable and professional partner in the Swiss IT Recruiting business. If needed, we will support you with relocation tips and take care of all permit/payroll/admin related details.
