Beschreibung
Service Manager
Our multinational end client in Basel is currently looking for a Service Manager to join its large program at an early stage.
Duration: 12 months + extensions.
Start date: ASAP
The role
*Manages and coordinates computer operations activity to ensure rapid, accurate, and efficient data processing of organization's workload.
*Plans and develops policies and procedures for carrying out computer operations.
*Builds systems capability that reflects the highest state of technical sophistication consistent with the corporation's needs and budget.
*Focused on processes and defining frameworks to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
*This role shall manage and coordinate 3rd party suppliers for newly created IT Security Assessment Services.
*He/she shall coordinate these assessments with internal Business (IT) Customers under the governance of Group - IT Security Operations Function.
Your profile
*Several years experience in Service Management for IT Governance Systems Management (Service Management expertise in the IT Security space is preferred).
*Several years of experience with ITIL methodologies or another customer oriented methodology.
*+8 years of experience in Process Management.
*English speaker.
If this sounds like your next challenge please send us your updated English CV and we will call you to discuss it in more details.
Keywords: service, management, mgmt, itil, process, roadmap, road, map, governance, IGM, quality, standard, gxp, gcp, good practices.