Beschreibung
Applications ArchitectDescription
Job purpose:
• Managing applications that meets the ongoing needs, providing high level expertise, consultation to the business and IT management.
• Responsible for ensuring that the internally and externally sourced IT services are aligned with business needs and are delivered in accordance with customer Service Level Agreements IT Standards and in line with industry best practice.
Major accountabilities:
• Management and direction of IT staff responsible for providing ongoing technical and application support to business units.
• Responsibilities include vendor management. And seeking out new and innovative solutions.
• Interfaces with external vendors to make sure the customer’s needs are met.
• Manage the day to day operations of the application portfolio and be responsible for issue resolutions and escalations.
• Implement ITIL-based service management processes.
• Negotiates key SLAs/OLAs, as needed and get them approved.
• Create and maintain application documentation
• Manage Incidents and changes using Remedy
• Manage application information in Clarity
Minimum requirements Education:
• Minimum: Bachelor degree in computer science or related discipline.
• ITIL certification desired.
Experience:
• 5 years of experience in IT application management.
• Minimum 2-3 years of solution delivery/application lifecycle management.
• Strong service management and vendor management experience (including managing off-shore providers).
• Solid skills in change management in a challenging environment.
• Several years of technical expertise in
- Application architecture
- .NET
• Sound expertise in business analysis and system design.
• Excellent written, verbal and presentation communication skills.
• Excellent problem solving skills.
• Strong customer relationship management skills.
• Ability to effectively prioritize and multi-task in a global organization.
Position is 50%.
Qualification Rating
Development
OO-Architecture * 6+ Yrs.
OO-Development * 6+ Yrs.