System Controller Webex, TelePresence etc. (professional)

Vor Ort
ASAP in January 2013
Harvey Nash IT Recruitment Switzerland
flag_no Schweiz

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On behalf of a major Pharma client, Harvey Nash is urgently looking for an experienced System Controller - Webex, TelePresence, Call Manager (professional level, minimum 2 years experience required) for a 6-months role in Basel (Switzerland).

Main Tasks:

  • Operating, controlling and monitoring the IT systems Webex and Data-conferencing as part of a TelePresence
  • Organizing the "day-to-day" management and carrying out all operational processes and escalations with the provider Cisco (TAC)
  • Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
  • Ensuring that the Webex service is available and make sure workarounds are in place in case of non-availability
  • Second level support of the Service Desk/HelpDesk in case of incidents on Webex
  • Handling and documenting exceptional situations and organizing workarounds
  • Triggering and controlling the necessary maintenance work and backup
  • Maintaining the operational processes and documentations, also for training.

    Special requirements and background:

  • Experienced person in Cisco technologies and products
  • Experienced especially in Webex, Call Manager, Telepresence - 2 years minimum
  • Fluent English, written and spoken
  • German and/or Spanish would be beneficial

    Project details:

  • ASAP in January!
  • Duration: till with extension option
  • Work place is Basel, 40 hours per week
  • No remote option, work with team in the Basel office.

    Interested and available to start this role? Please apply immediately since the deadline for profiles is on Tuesday, January 15th, I will have to contact you on Monday, January 14th. Please send your detailed English CV (MS Word files preferred).

    Required are 2+ years of experience with Webex, Call Manager and TelePresence and routine in solving technical problems, and deep experience with CISCO products - must requirement that are relevant for the selection for interviews.

    Harvey Nash AG will support you with relocation tips and take care of all permit/payroll/admin related details. We will be your reliable and professional partner in the Swiss IT Recruiting business.