System Controller Webex - 696

Vertragsart:
Vor Ort
Start:
01.2013
Dauer:
6 Monate
Von:
ORCA Solution AG
Ort:
Basel
Eingestellt:
09.01.2013
Land:
flag_no Schweiz
Projekt-ID:
469812

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ORCA Solution AG based in Basel and Zurich offers their services in IT-Industry since 1987 within Banks, Insurances and many other branches. For our client we are searching with the open

external Project 696

a System Controller Webex

Tasks:
• Controlling and monitoring of the Webex Service. Carrying out all operational processes and procedures. Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
• Operating, controlling and monitoring the IT systems Webex and dataconferencing as part of a Telepresence
• Organizing the "day-to-day" management and carrying out all operational processes and escalations with the provider Cisco (TAC).
• Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
• Ensuring that the Webex service is available and make sure workarounds are in place in case of non-availability.
• Second level support of the service desk / help desk in case of incidents on Webex
• Handling and documenting exceptional situations and organizing workarounds
• Triggering and controlling the necessary maintenance work and backup
• Maintaining the operational processes and documentations, also for training.

Skills needed:
• Fluent in English (written and spoken), German and/or Spanish would be beneficial
• Experienced in Cisco technology and products, especially Webex, Call Manager and Telepresence

Time Line:
• Start Date:
• End Date:
• Workload: 100%
• Location: Basel

Should you wish to apply, please send your latest CV in WORD format and IN ENGLISH together with your availability and the ALL INCLUSIVE RATE in SWISS FRANCS you require.

Telefon: +41 (0)
Email:

Your Consultant
Jennifer Sloot

ORCA Solution AG, Aeschengraben 10, 4051 Basel
ORCA Solution AG, Flurstrasse 74, 8048 Zürich