Beschreibung
Info-Tech are a Swiss IT Consultancy, working with international clients in the Geneva and Vaud regions. On behalf of one of our largest clients, we are looking for a:
Service Management Process Specialist
The successful candidate will support the Service Management process owners in the execution of projects, by:
- Driving key project deliverables (requirement gathering, design of process improvements, creation/review of standard routines)
- Updating Learning & Training material
- Coordinating testing activities
Candidates applying for this role must be able to demonstrate the following:
- Proven expertise in Process design, Data and Software development in an international environment
- Incident Management knowledge
- Operational Experience with the management of IS/IT changes and releases
- Experience in communication and testing activities
- ITIL Foundation certification, as well as ITIL Change & Release, and ITIL Service Lifecycle
- Knowledge/experience of HP Service Manager and HP Quality Center would be a distinct advantage
This is a contract position with an international client for 6 months in the first instance. The client is located minutes from Lake Geneva, on the Swiss Riviera and close to Lausanne. Info-Tech will provide advice and support through your relocation if you are working in Switzerland for the first time.