Beschreibung
ORCA Solution AG based in Basel and Zurich offers their services in IT-Industry since 1987 within Banks, Insurances and many other branches. For our client we are searching with the openPermanent Position 621
a Director IT Service Management ITIL
Tasks:
• Develop solution strategies, architectures and roadmaps in alignment with ITIL processes and the Global IT management team.
• Collaborate with the Global IT management team and appropriate divisions / brands / functions to understand business strategies and needs related to IT Service Management.
• Develop and manage annual budget for the IT Service Management.
• Research, evaluate and recommend with input from appropriate cross-functional groups, software solutions to assist in the development, establishment and monitoring of ITIL processes. Oversee implementation of such a solution including progress reports to CIO, steering committee etc.
• Drive implementation and enforcement of standard processes and the retirement of non-compliant methods.
• Develop, implement and monitor Service Level Agreements (SLAs) for internal IT services.
• Ensure implemented processes meet group standards for security, performance and regulatory compliance
• Direct, manage, mentor and coach all member of the Global IT Service Management team
• Set measurable objectives and standards for team member’s performance and conduct
Skills needed:
• Solid experience and understanding of ITIL Service Management processes, with demonstrable background related to Incident, Change, Release and Service Level Management.
• Preferable experience managing multi-national or global programs implementing new business process solutions and retiring legacy methods
• IT operations management experience
• Solid experience with current BPM technologies and architectures
• Bachelor’s or Master’s degree in Organizational Psychology with emphasis on organizational change management. Alternatively a Bachelor’s or Master’s degree in Computer Science with strong proven experience in organizational change management
• Business focus and experience from a similar role in a multi-national company
• Solid experience managing people and budgets
• Excellent people and interactive skills
• Ability to work well in a matrix organization
• Some international travel required
Time Line:
• Start Date: ASAP
• Location: Zurich
Could we gain your interest for this project? We look forward to hearing from you at or
Your Consultant
Jennifer Sloot