Beschreibung
Data Centre Operator - Zurich - 12 months - 20 - 24My Customer is a large managed services organisation based in Zurich who are looking for a DC operator who can join there fast growing team.
The position covers the support of the customers Data Centre Activities. The main responsibilities are to manage the Media and Asset base of the customers IT systems.
Daily tasks are mounting tapes within agreed SLA`s, answering telephones and using customer specific tools as a problem & change tool and asset management. The Data Centre Operator has no direct supervisory responsibilities to personnel and only supervisors machines and terminals.
Main Accountabilities
-Complete tasks to specified standards
-Fully aware of sources for technical and procedural guidance
-Mount tapes within agreed Service Level Agreements set for specific customer accounts
-Ensure all media movements are recorded in the appropriate logs and databases in order to maintain audit compliancy
-Ensure scratch amounts are correct
-Answers telephones within four rings with clarity, informs the caller of the location Tape Library and provides his/her name
-Responds to problems quickly and efficiently using approved procedures.
-Alerts the Duty Team Leader/Supervisor to actual/potential Service problems.
-Check problem & change system for problems and changes affecting the Media Service
-Use of Microsoft Outlook for email
-Work rotation standby cover
-Assist with media changes as required
-Respond to requests to initialise/destroy/re-label tapes
-Completes ad hoc activities at Team Leader/Supervisor request
Critical Experience,
-Flexible and responsive to business demands.
-Able to work unsupervised and to follow shift work-sheet.
-Keen to learn and develop the Service.
-Alert and responsive to change.
-Able to communicate with all interfaces to the Media Library.
-Personable and a good team player.
-Able to follow process/procedures in a methodical manner.
-Willing to cover colleague`s holiday/sickness periods on rota basis
-Must speak and understand German and English
Benifcal skills and Experience
It is an advantage if candidates have skills or experience with Cisco networking or if candidates are CCNA certified