Beschreibung
We are looking for a Senior Helpdesk Support Coordinator (Permanent in Central Switzerland)
The Senior Helpdesk Support Analyst is responsible for organising and providing outstanding first line support for our international corporate user community. He/she is responsible for a professional and timely resolution of client issues, keeps tracks and follows up on escalated support tickets, monitors service level agreements and maintains our client configuration databases. A proactive and quality driven approach to client support matters is key for success in this demanding position.
The position encompasses the following tasks
- Provide superior customer support and training services to our clients
- Proactively support and maintain our senior executives and key users IT equipment
- Organise and assure the smooth operation of our client infrastructure
- Manage and monitor support related
- Service Level Agreements
- Provide technical and methodological expertise to the first level support staff nd requires
- Very strong English and German language skills, both written and spoken
- Initiative, tact, diplomacy, a high level of interpersonal skill and a friendly and helpful attitude
- Expert knowledge of Windows 7, Office 2010, Citrix and Handheld client environments
- A strong technical education in the area of computer sciences or engineering
- Minimum 5 years of experience in a first line support position, whereof at least 3 years in a leading position
- Up to date vendor certifications for Microsoft Windows 7, Office 2010 and Citrix XenApp/XenDesktop
- ITIL Service Management
- Foundation certification
- Proven experience in working in international environments
The and requires:
- Very strong English and German language skills, both written and spoken
- Initiative, tact, diplomacy, a high level of interpersonal skill and a friendly and helpful attitude
- Expert knowledge of Windows 7, Office 2010, Citrix and Handheld client environments ?
- A strong technical education in the area of computer sciences or engineering
- Minimum 5 years of experience in a first line support position, whereof at least 3 years in a leading position
- Up to date vendor certifications for Microsoft Windows 7, Office 2010 and Citrix XenApp/XenDesktop
- ITIL Service Management
- Foundation certification
- Proven experience in working in international environments
The ideal candidate has a strong etting things done'attitude, is a good mentor, trainer and team player.
If this position is of interest, please submit your full application and reference.