Beschreibung
Our client is implementing a massive CRM system across Europe and make it the active processes. You will advise and train their colleagues at home and abroad and provide new features to the CRM system. They want to reflect future events in addition to the hotline and customer service around other internal and external processes of the CRM system. For this, you create demand and potential analyzes and take over the coordination between the departments and technical service providers. You will have the entire process from request to resolution in sight and work closely together with the leaders within the business. You also analyze current trends and how Social CRM xCRM this test for their applicability. You will bring extensive technical background and understanding of business
Undo editsOther profiles will include:
Should have : a degree ideally have completed toward economics or computer science with success.
P ractical experience with CRM processes and systems such as Salesforce, Microsoft Dynamics, Siebel, Oracle, SAP CRM, Sugar CRM, etc. You have ideally gained in a consulting firm .
They have bases in software development, system design and databases .
You have an analytical understanding and methodological competence in the implementation of the business processes of our international customers.
Direct contact with customers and solving complex problems.
a structured, independent and clear goal- oriented way of working as a team.