Beschreibung
Task Description:
- the 1st level supporter handles customer's problems and requests on a daily basis. Problems and requests are documented and managed through a Ticketing tool. Requests range from staging PCs to resetting PWDs, to analysing and solving standard SW configuration problems in an MS Windows (XP and 7) environment, to handling Computer moves, additions, removal and generally all standard changes in the life of client computers.
- the 1st level supporter also can act as dispatcher for incoming tickets, by reading their description, understanding the area of responsibility, and assigning them to the right person in the team or escalating for further support outside the team.
- the 1st level supporter is at the customer's premises 5 days a week (Monday through Friday) from 08:00 to 17:00 and works in team and closely with the customer's IT Manager.
Detailed required skills
- Experience as 1st level supporter (handling tickets, dealing with frustrated end-users, staging PCs, solving technical problems)
- Skills in Windows XP and Windows 7, MS Office and Desktop product palette.
- Experience in managing HW inventory data.
- "Experience in the industry", "MS Engineer Certificate"
- Good communication skills and Team Spirit (pre-requisites for possibly taking over the Team Leader role).
- High Motivation and passion for the job.
- German fluent
- Experience as a Team Leader is nice to have
Work Location: Buchs AG
Workload: 100% (40 hours/week)
Start date: 15.05.2012
End date: 31.12.2012
Do you possess the skills and experience to be successful in this role? Are you interested in a new challenge? Then please send your CV in WORD (including picture, status, date of birth, address and phone number), Certifications & References.