Beschreibung
Web Infrastructure Support Analyst
Description:
As Web Infrastructure Support Analyst your specific responsibilities include, but are not limited to:
- Maintenance of the Web infrastructure
- Implementation of requests, including new instances installs for the webfarm
- Service support and closure of request tickets
- Chat monitoring of escalated requests
- Problem resolution, ownership and risk management of issues
- Participation in on-call rotation to provide out-of hours support
- Operational improvements: Procedure and process creation amendment, process training
Requirements:
- Bachelor's degree in IT or its equivalent practical experience
- The capacity to quickly grasp an in-depth understanding of the application functionality, basic concepts and methodologies of the systems
- A good understanding of the infrastructure of each supported product of the system inter-dependencies, good general PC skills, solid Unix skills (Solaris, Linux and Scripting) or strong Wintel skills and good Unix Skills
- An aptitude for analytical thinking and logical problem solving is essential
- Experience in a technical support role is essential
- Experience with web sites (HTML)
- Strong communication skills
- Ability to work autonomously, maintain professionalism and work under tight deadlines