Beschreibung
NOC Back Office Engineer OSS
Main tasks of this position are:
Second line support with necessary expertise to resolve issues escalated from first line diagnostics.
Provide guidance and support for software delivery and upgrades.
Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
Escalate the trouble ticket to third line (TAC) when they cannot solve it, and keep involved until solved.
Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.
Fulfill the Service configuration and activation according to plan.
Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.
Do Health checks for periodic maintenance.
Updating the network structures, version document, third party equipment list and other network related information periodically.
Preventative maintenance implementation.
Fault Management support:
o Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.
o Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc )
Configuration Management support:
o Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.
o Software Management: Maintenance of current deployed software for all network elements.
New software release update and implementation when they become available.
University Degree in Telecommunications.
3 Required Skills and Experience4 years experience and deep knowledge of following technologies:
- TCP/IP Networks including routing protocols, network architectures and different VPN solutions. MPLS protocol and implementation in devices from different vendors.
- Deep understanding of protocols employed in management of IP Networks such as SNMP, Syslog, Telnet/SSH, XML, HTTP and NTP.
- Expert level internetworking troubleshooting in a large-scale network &NMS/OSS environments.
- Expert in systems such as Solaris, Linux, Microsoft OS and complex application administration skills.
- Skills in script development experience with one or more of Perl, Tcl, JavaScript, Sed, Awk and Unix Shell.
- Expertise in Real Time networks in terms of collecting and analysing traces, troubleshooting problems occurring on the network.
- English proficiency required, other language is beneficial.
- Creative and Customer focused.
- Knowledge about technical support workflows and escalation paths.
- Huawei NMS Systems (U2000, M2000, I2000) knowledge and process architecture.
Monday to Friday in Daytime shifts:
Morning: 7:00 to 15:00
Evening: 14:00 to 22:00
Office Hours: 8:00 to 17:00
And eventually in nights to support network changes.