Beschreibung
CA Clarity System Administrator
Main Tasks
- Investigate the impact of new software components and recommend actions taking the impact on the whole system into account.
- Evaluation of hardware, operating systems, standard packages, communication applications and universal applications.
- Installation, generation, modification, integration, testing and release of new operating, universal and standard software (Release management)
- Investigation and correction of system level problems. Definition and/or creation of system security policies, checklists, change and problem management procedures as well as procedures for backup and data security.
- Improvement of installation and handover processes. Update of system documentation and system guidelines.
- Support and direct the system developers and system users in system technical questions.
- Creation of procedures, escalation processes and rules for handling exceptional situations (Recovery/Restart). Carry out complex reconstruction and recovery processes (Recovery/Restart)
- Develop concepts for tuning or performance management and identification and removal of error states on hardware, software and communication components.
Requirements:
- 2+ years end user support
- CA Clarity (portfolio tool) troubleshooting experience
- 1 - 2 year experience as a CA Clarity administrator (processes, jobs, workflows, user setup etc)
- Understanding of IT Project and Portfolio Management processes and methodology
- Business Process analysis and design experience (nice to have)
- Experience working within a global support framework (nice to have)
- Very good English, German nice to have