Beschreibung
7G Consult GmbH is currently looking for a Service Desk Engineer – ZurichOur client in Zurich has a need for Senior Service Desk Engineer. The ideal candidate will have experience in at least Tier 1-3 desktop and infrastructure support including hands on technical assistance to key users, hands on analysis and diagnosis of infrastructure issues, as well as planning and support. In addition, s/he will need to interact with other 3rd and 4th tier support personnel, engaging them when appropriate to solve problems outside of his/her domain.
Responsibilities:
Responsible for timely problem resolution with desktop and computer applications, hardware, networking and other technical issues.
Analyze and diagnose issues that may be caused by server side applications, server operating system issues and networking problems.
Responsible for problem resolution with computer applications, hardware, networking and other technical issues.
Act as interface between the Service Desk Group and the other departments within Information Technology.
Participate in the development of a service level agreement and ongoing management of service level compliance.
Helps to manage and maintain escalation procedures and ensures compliance.
Monitors current systems performance and security.
Assists in the development and implementation of corporate information system policies and procedures.
Required Skills, Education and Experience:
3+ years of experience in infrastructure planning and implementation and diagnosing and resolving desktop support issues as they relate to infrastructure and users in a timely manner.
Extensive experience administering and supporting Active Directory.
Depth of understanding with MS-Exchange is a must.
Must be able utilize and support ticketing systems.
Experience in managing network appliances and overall network environment.
Experience with Citrix a plus.
Experience working in virtualized environment a plus.
Experience with MOSS and/or IIS a significant plus.
Experience working with common diagnostic tools to identify and resolve problems.
Ability to differentiate between errors caused by hardware, software, desktop errors, server errors and misunderstanding of usage.
Excellent organizational skills, attention to detail and highly accurate work.
If you are interested, please submit your CV in English language and Word Doc format to
Alternatively, if you know of anyone who could be interested in this position, please do not hesitate to forward him/her our details. All applications received are treated with the strictest of confidence.