Beschreibung
Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services ranges from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing, and placing specialised professional talent.
Key Responsibilities:
Primarily, this role will be responsible for providing day-to-day 2nd Level Technical Support on a wide variety of software applications used across the financial institution's Trading & Sales businesses. Your role includes working on incidents and problems as well as contributing to the team's delivery to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients. This is an excellent opportunity to further a career in technology through a challenging role responsible for supporting critical software.
Key tasks include:
In this position you build and maintain positive relationships with our key partners particularly with the business users and application development to provide a single point of contact for IT issues in this spaceYou investigate current issues in order to provide our business with solutions or workarounds to minimize business impact and especially external client impactYou are responsible for root cause analysis to ensure issues are permanently fixed in order to improve the quality of our platform and the user/client experienceYou lead major incident resolution to ensure that incidents which may have an adverse impact are appropriately resolvedLast but not least you drive improvements across software applications including monitoring and automationThere is on call rota that deals with out of hours critical incidents (this is just an on-call service - not night shift)Challenges Contractor will be facing in this role:
High Pressure environment that requires the candidate to be able to understand the business flows and the business impact and to properly prioritize issues and workload
Essentials Skills and Qualifications:
5 Years or more experience of working as a Senior Support team member in a complex heterogeneous IT infrastructure environment, in a high pressure, demanding area such as Banking/TradingStrong technical skills on Unix (eg handling files, searching logs, checking processes), Databases/SQL (Oracle/Sybase/Microsoft SQL), Windows Server and good understanding of NetworksStrong analytical skills and Problem Solving SkillsStrong listening & spoken communication skills in English and strong client facing skillsGood understanding of Business Flows in the financial sector (Equities, FX, Structured Products, etc.)Bachelor (or higher) degree in Science, an equivalent education or equivalent experienceDesired Skills and Qualifications:
Experience in supporting High Criticality Trading Systems in the Financial SectorKnowledge of German or ItalianInterested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Danny Besse on (see below).
