Beschreibung
One of our biggest Pharma clients is currently looking to hire an Infrastructure Specialist for an 8-month contract, with a possible extension, in Basel.Job Mission:
The User Technologies Engineer is responsible for conducting extensive troubleshooting of system issues, perform root cause analysis, provide issue resolution contributions to the central knowledgebase, and work with cross-functional teams to analyze and resolve complex issues of a technical and functional nature that are not routine and may require deviation from standard procedures.
Major Accountabilities / Key Performance Indicators:
- Investigate platform and product issue
- Communicate effectively with key stakeholders and management
- Solicit and collect feedback from internal stakeholder
- Establish and foster relationships with key NIBR Informatics (NX) at various levels in the organization
- Generates reports that are accurate, objective, and complete in a timely manner
- Provides regular updates to tickets with the frequency depending on priority level
Ideal Background / Capabilities:
- 5+ years experience working in a large enterprise environment
- Experience with integrating different devices into Enterprise Active Directory and network environment
- Experience troubleshooting complex Mac and Windows 10 operating system issues
- Experience with supporting Microsoft 365 (Office, Teams, Outlook),
- Familiarity with IT service management systems (Jira Service Desk, Service Now)
- Understanding of scripting (VBScript, PowerShell)
- Understanding of TCP/IP and computer networking
- Familiarity with MS Active Directory and group policy
- Exceptional customer service experience
- Ability to work across various organizational entities
- Very strong interpersonal and communication skills (written and verbal)
- Ability to collaborate and excel in a dynamic environment
- Effective at managing multiple simultaneous requests
- Comfortable with changing priorities
Michael Bailey International is acting as an Employment Business in relation to this vacancy.