Beschreibung
Market Access Manager (m/f/d)
Reference: -en
Start: asap
Duration: 8 MM
Main tasks:
- Executing the first to customer and first in class unique HCP, patient and caregiver Customer Service Center for CGT in Region Europe, to manage both commercial and clinical cases
- Support assigned hospital accounts across Europe in the order management process with coordination of the required logistics and delivering best-in-class customer services
- Independently drive resolution for customers by collaborating with cross functional teams and communicating with leadership as necessary
- Work cross-functionally with the country teams, cell therapy operations, supply chain, manufacturing sites, quality assurance, legal, regulatory, commercial and medical teams to ensure that the Customer Service Center delivers against the need of the customers (both external and internal)
- Provide customer service support in handling inbound customer inquiries
- Conduct outbound follow-up communication to ensure timely and accurate service support to customers
- Implement value adding customer services to HCPs, patients and caregivers to improve their customer experience
- Proactively work on customer satisfaction and collect feedback, insights, and identify opportunities for improvement
- Contribute to improve and develop innovative solutions to deliver enhanced customer experience and more efficient management
- Effectively recognize and process potential Adverse Events in accordance with training and procedures
- Proactively manage coverage of assigned accounts as needed when unavailable and provide team coverage as necessary
Main qualifications
- Bachelor’s degree minimum (or equivalent business experience)
- Scientific background preferred
- English fluency required as well as fluency in minimum two of the following languages: German, French, Italian and Spanish
- First experience in customer support (service) or patient facing experience is preferred
- Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs
- Strong track record of successful team collaboration and delivery of results
- Supply chain / logistics experience is a plus
- Excellent communication skills (verbal, written) with natural ability to establish relationships and address customer issues
- Ability to clearly articulate and easily convey a customer service sentiment
- High level of emotional intelligence to manage complex and difficult stakeholder situations
Main advantages:
- Working in an international environment
- Well-known pharmaceutical company
- Support during whole application/onboarding process
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
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