Beschreibung
For our Pharma Client in Kanton Zug, we are currently looking for a
UX Design Operations - Delivery and Change Manager
Location: Zug
Contract type: temporary contract
Start/Ende: 01.02.2021 - 6 months contract
Workload: 60%
Background:
The vision is to simplify the professional lives of colleagues and customers with the ultimate goal to enhance customers experience.
The team is the Global guardian of methodologies and tools in the User & Customer Experience space and is responsible for driving actively Product & Service Design in hardware, software and web application development projects. Embedded in program and project teams, DIA UX provide the services needed for successful user-centered design (user research, interaction design, service coordination with external agencies and usability evaluations).
Tasks & Responsibilities:
Introducing and updating required methods and standard systems and tools
Assessment of effects, costs, advantages and risks of the intended changes
Justification and approval of changes
Monitoring of and reporting on the implementation
Designing and implementing measures in the areas of project delivery, collaboration, rituals and processes
Ability to communicate to others not only what is being done and how, but also why
Must Haves:
Recognized knowledge of relevant methodologies, technologies, languages, standards and processes with 4+ years of experience in relevant area - UX - Change Management
Experience with concepts such as stand-ups, critiques, review processes and quality assurance
Familiar with change methods (unfreeze, ADKAR) and philosophies such as unbossed
Familiar with human centered design philosophy, product & service design and design systems
Affinity with project delivery tools such as smartsheet, trello, mondays or gsheet, miro, slack
Fluent in English