Beschreibung
IT Application Manager - ITIL, ServiceNow, English and GermanRole:
For our client in the Pharma industry based in Rotkreuz we are looking for a IT Application Manager.
Under general direction you maintain and support solutions in collaboration with internal and external suppliers, in accordance to the appropriate service level agreements (SLAs), Pharma service management processes (Incident Management, Change Management, etc.), and Pharma quality and documentation standards. You engage as a business partner to serve as strategic interface with Site Services for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. You provide strategic consulting level support and guidance through key IT initiatives. You partner with business leadership and key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria. You review, analyze and evaluate business systems and user needs and document requirements, define scope and objectives and formulate systems to parallel overall business strategies
Areas of responsibility:
* Technical Lead, coordination and participation in small to medium sized IT Projects
* Engineering and support for IT applications and infrastructure for Site Service departments such as Facility, SHE (security health and environment), and Building projects
* Work closely with IT Architects to ensure successful transformation of business requirements and technical design/solution
* Maintaining and supporting solutions, procedures and business processes that meet business, customer and technological requirements
* IT Quality and Security: Development of documentation relevant to quality and security as well as system documentation
* Ensures that existing governance is followed, standards are compiled and areas for improvement and proposes are indicated
* Takes over different roles within IT Application Management function, such as: Solution and Change Owner, Service Manager, Release Manager, Solution Architect and Business Analyst
Professional and technical requirements:
* Master in computer sciences or comparable education / working experience
* At least 3 years of professional IT experience in a comparable area (ideally Building automation)
* Experience in IT project management and in application integration, maintenance and support
* Experience with ServiceNow
* Certification in ITIL Foundation
* Strong Customer and Service Management focus, as well as experience with Senior Stakeholders
* Fluency in English and German (Customers speak German)
* Ability and willingness to travel up to 20%
* On-call Services all 5 - 6 weeks including weekend
Nice to Haves:
- Pharma experience
Reference no: 919793 AD
Role: IT Application Manager
Industry: Pharmaceutical industry
Workload: 100%
Location: Rotkreuz, Switzerland
Start date: asap
Duration: until , with possible extension
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and
Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in
1997 by IT professionals; hence we well understand what it means to be professionally supported in your
search for a new project and being employed.