Beschreibung
For our client, a Swiss bank, we are looking for an Administrative Clerk for a 12 months contract in Zurich Switzerland.
Overview of business area or project:
- Contribution to the achievement of the team goals (defined service level, abandonment rate, securing telephone availability, processing of written inquiries, etc.)
- Compliance with the applicable regulations & processes (legal & compliance, instructions, work instructions/CFM, etc.)
- Detection of inefficiencies in the workflows/processes, support team leaders in the further development of CC
- Independent advice to our customers and sales partners, as well as finding solutions for their concerns
Key Responsibilities:
Operational activities
- Answering telephone customer inquiries in German, French and Italian
- Processes incoming customer correspondence (email, fax, post)
- Adheres to the given processes/work instructions
- Recognizes and searches, knowing the entire product range, solutions for the respective customer needs
- Contributes to the achievement of team goals (defined service levels, quantitative and qualitative)
- Has a high customer and service orientation and advises the lessee accordingly
- Cooperation with internal interfaces (recovery, accounting, sales support and KAM)
Behavior/characteristics/competencies
- Contributes to the achievement of team goals (defined service levels, quantitative and qualitative)
- Has a high customer and service orientation
- Be a role model and take responsibility
- Be persistent and show assertiveness
- Show respect for employees (also across sectors)
- Critically reflect on your own actions
Overview of the department/team (team size, backgrounds, personalities):
After sales vehicle financing/4 employees
Challenges Contractor will be facing in this role:
- Coping with stressful situations
- Customer service with lots of phone calls
Essentials Skills and Qualifications:
- Banking apprenticeship, KV or comparable vocational training
- Several years of experience in direct customer care (1-3 years)
- Think and act entrepreneurially
- Spoken and written German, French and Italian. Any other foreign language is an advantage.
Desired Skills and Qualifications:
- A comprehensive understanding of the vehicle financing business is a great advantage