Beschreibung
Tasks & ResponsibilitiesLifecycle management
• Manage capacity, availability and software licenses, support contract negotiations
• Plan tactical life cycle management (maintenance, patches cycles, release cycles, upgrades, adjustments to overall Roche IT architecture)
• Drive continuous improvement (enhancements)
Business Needs
• Maintain relationships with key stakeholders to understand their needs and issues, represent the system in front of stakeholders
• Support and consult users in using the system effectively
• Deliver business needs end to end
• Analyze business process and requirements, prepare business cases
• Define and propose solutions and drive delivery end-to-end
• Manage and perform required testing
• Propose projects and enhancements and maintain a roadmap
Performance / support and continuous improvement
• Perform all necessary maintenance and operational activities for the overall system
• Run all required support activities, resolve incidents and problems, escalate in a timely manner
• Monitor stakeholder experience and ensure satisfaction with system and support
• Ensure operational work is properly executed and work is coordinated where there are dependencies (IT partners and vendor)
• Seek opportunities for continuous improvement
Compliance
• Ensure adherence to IT standards and compliance, including audits and remediation activities, documentation
• Ensure alignment with architectural standards
Must Haves
• 5y+of experience working as a system owner, service owner or IT operations manager in a regulated environment and with accountability for the operation of validated systems
• Expert in incident, problem, change management in validated environments, ITIL knowledge
• Excellence in leading and coordinating delivery and operations teams in multicultural environments remotely, ability to coordinate complex tasks and knowledge in project management (PMM)
• Stakeholder management, excellent communication and presentation skills taking the audience in mind (in English)
• Experience in maintenance and operations of cloud systems and vendor management
• Business fluency in English (written and spoken)
Nice to Haves
• Cornerstone Learning knowledge
• Former Roche experience