Beschreibung
Head of Infrastructure (m/f/d)
Reference: -en
Start: asap
Duration: 6 MM+
Main tasks:
- Ensure IS service/support in collaboration and according to IS Service Managers
- Supervise delivery of appropriate IS Services and IS Solutions
- Collaborate with the Headquarters Organization Services/Security/Reception to build appropriate IS Service and solution
- Ensure business satisfaction with IS service/support, IS Service Desk and IS Support
- Initiate proactive service improvements and ensure their delivery
- Planning and controlling the introduction and implementation of new IS services driven by Group IS
- On request consult and provide input for incident, change or project which has, or might have, a major impact on the department
- Execute, for assigned tasks, all actions in IS processes according to agreed RACIS and LEC specification
- Ensure the enablement and support of video conferencing systems
- Ensure service excellence is delivered to VIPs and coordinate the necessary resources to support events and request in priority
- Collaborate with IS Organization to minimize disruptions and potential risks resulting on interruption of services to VIPs
- Ensure best in class services are delivered to VIPs and drive customer satisfaction
- Monitor daily HQ-IS mailbox to ensure the rapid resolution of costumers concerns and focus on increase customer satisfaction
- Manage the procurement proposals with SD&A and Wipro to ensure proper stock levels at HQ
- Lead Incident Management – handle activities related to incidents
Main qualifications
- Profound experience in IT Support and video conferencing technologie
- Subject Matter Expert in video conferencing including BlueJeans, MS Teams, and other technologies
- In-depth understanding of the overall context of business processes and IS technologies
- Strong internal customer-orientation / customer service approach
- Ability to translate business requirements into technical IS capabilities and solutions
- Excellent interpersonal skills, such as strong organizational, communication, negotiation, facilitation and consensus; building skills
- Experience in project planning and execution as well as economic aspects of system management and life cycle
- Strong written, verbal, and interpersonal communication skills in English; proficiency in German is a plus
Main advantages:
- A very renowned company
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays:
My contact person:
Sascha Kevin Tanis
Referencenumber:
Make contact:
Email: