Beschreibung
• Experience in handling the IT Service Continuity requirements, ITDR implementing and supporting infrastructure environments• Understanding of current recovery solutions, high availability architectures
• Excellent in managing business continuity program life cycle plans and source deliverables (e.g., risk assessments, BIAs, continuity planning)
• Experience in designing and administering Business Continuity and Disaster Recovery program in Technology organization.
• Experience in conducting BIA and developing Business Continuity Plans
• Expert understanding of IT Resilience, HA, DR test strategies, Backup/Recovery strategies, etc.
• Experience in conducting IT Service Continuity and DR tests/ Drill
• Experience on Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures.
• Good written and spoken communications skills
• Excellent communication, Presentation and conflict management skills, Experience in managing IT projects with interdependencies and multiple stakeholders
• Perform Business Impact Assessment (BIA) to understand and facilitate the IT Service Continuity requirement of customer
• Spontaneous reaction towards a crisis event, notifying the required stakeholders and ensure Crisis response actions are taken
• Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle
• Act as liaison for auditing and examination of disaster recovery processes
• Liaison with Technology teams to develop and maintain Disaster Recovery procedures and plans for the restoration of critical business applications in the event of failures
• Collaborates with the businesses and other key stakeholders to build awareness around the IT Service Continuity/DR program
• Reporting DR compliance (e.g. DR test results, deviations to DR readiness) to senior IT management
• Act as representative for the IT Service Continuity function during internal and external audits
• Oversee day-to-day functioning of the Service Continuity function
• Ensure documentation of all procedures, frameworks, reporting related to service continuity and disaster recovery
• Ensure adherence to all security and compliance requirements of the customer
• Develop, maintain & review Service Continuity plan and processes to restore critical services and provide availability of people, technology and operations at pre-determined timeframes
• Test the Service Continuity plan as per the agreed test frequency and resolve test issues in predefined timelines
• Ensure continuity data is managed in accordance with customer’s Privacy and Records management requirements
• Develop disaster recovery solution and recovery management approach
• Perform periodic evaluation of DR site configurations & perform periodic reviews of DRPs