Beschreibung
Aufgabe:* Be responsible for successful implementation of Service Management Platform Project - Service Portal and Ticketing Tool based on ServiceNow software solution
* Manage and coordinate different stakeholders and project team members, from business, project management and IT to ensure a shared understanding
* Ensure that project deliverables are achieved and organize tasks within team to achieve project goals
* Participate in Run Agile Scrum cycles for the development and implementation of the requirements
* Manage organization, moderation and execution of User Acceptance Testing
* Manage training organization and logistics and ensure preparation of all training materials, training system
* Ensure that post go-live support and hand-over to operations (business as usual) is organized, agreed and clear
* Take responsibility that problems encountered are solved
* Point out potential project risks and propose risk mitigations
Anforderung:
* University degree/ Education
* Minimum 5 years of professional experience in a similar role within an international setting
* Functional understanding of Customer and Consumer Service processes and/or HR processes in a shared service center environment
* Project management and IT implementation experience in a global organization of a customer service ticketing tool. ServiceNow experience is a plus
* Ability to communicate to a wide variety of audiences, both business and technical, while working independently with minimal direction
* Experience in change management
* Excellent analytical and problem-solving skills
* Outstanding communication skills, fostering effective cooperation across all levels of an international organization and establishing mutually beneficial lateral collaborations
* A balanced, analytical and fact-based, yet outspoken approach to discussions
* Excellent English proficiency
* Travel ability up to 20%
Beginn: asap
Dauer: 31.08.2020
Branche: Handel & Konsum