Beschreibung
Hello freelancer,we are currently looking for a ServiceNow Business Analyst. Our client is near Basel located and looking for someone who can work on site or remote.
- Start: 4th April 2019
- Duration: 3 months minimum
Role Description:
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• Execute the technical delivery effort and account for milestone targets according to the project plan
• Take ownership & responsibility for technical delivery of various Discovery components as assigned
• Execute reports on discovered software as requested
• Align with team on requirements and provide feedback
• Align with Asset Management team and provide feeds as required
• Proactively manage Discovery specific enhancements/defects
• Highlight any risks and issues observed
• Represent the project professionally and provide the public face of the relevant process areas when required
• Work consultatively with stakeholders and retain focus to achieve the POC schedule
• Run iterative workshops with stakeholders as required
• Work with Project management to assist with tracking & escalation of issues
• Monitor and drive issue resolution and escalate out of line situations
• Commit to and embody company beliefs and values
Key Skills and Experience Required:
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Business Experience:
• Broadly knowledgeable of ServiceNow Discovery with the ability provide advice on overall Discovery and CMDB deployment
• Knowledge of various discovered device types and technical terminology
• 3+ years’ experience implementing ServiceNow Discovery, including deployment of mid-servers, development of probes and patterns and use of whitelists/blacklists
• Knowledge of overall CMDB management and an understanding of ITSM processes
• Previous experience with validated systems or other experience in a highly regulated industry highly desirable
• Experience with ServiceNow Service Mapping a plus
• Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
• Experience of taking ownership for core ServiceNow module delivery with minimal management support
• Working business knowledge of consulting services (including working with offshore development teams)
• Service Management IT industry knowledge, ITIL aware (Foundation minimum)
• Educated to a minimum of higher national diploma level
Personal Skills Required:
• Strong stakeholder engagement skills (including negotiation/mediation)
• Strong customer focus and service attitude.
• High personal motivation and energy.
• Strong personal organizational skills
• Good communication skills – both written and verbal
• Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately
• Composure and the ability to remain calm and dispassionate
• Ability to initiate and drive action – seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole
• Judgement and Sensitivity
• Team work and team motivation in a challenging IT environment
• High affinity to work in an international as well as multicultural environment
• High flexibility and experience in prioritizing tasks
• Ability to deal with variable workload
Looking forward to receive your CV and contact details.
Kind regards
Ioannis Anagnostopoulos