Beschreibung
We are looking for a Business Analyst at Geneva,Switzerland.Duration: 3 months + (LongTerm)
About Next Link: NextLink Solutions is an integrated consultancy helping to provide IT solutions to our clients across Europe, Asia-Pacific and North America. Founded in 1996, Headquartered in Lausanne (Switzerland), we offer IT Solutions by connecting technology professionals together around the world.
Project - key notes:
- Improving the customer experience is a key priority for 2018 and beyond.
- The ambition is one 24x7 point of contact for all clients customers reachable through channels of the customers' choice (e.g. portal, app, phone, chat, social media).
- Leverage machine learning and bot technology to make customer experience more efficient and effective
- Deploy and offer use of social media as a means to submit queries into our CRM system, analytics and advanced CRM tools
Description of activities:
- Interactions with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gathering, documenting and analyzing business needs and requirements in the standard format used by the client.
- Above also includes non-functional requirements, acceptance criteria and related activities.
Requirements:
- Minimum 7-10 years of experience working as Business Analyst.
- Great Personal skills with experience working in a multi-national environment.
- Problem-solving, analysis and documentation / specifications skills.
- Advanced written and verbal communication in English, including technical writing skills.
- Knowledge of customer service processes, tools and CRM is advantage
Location: On Site (Geneva- Switzerland)
Contract Start date: ASAP
Contract Duration: 3+months with possibility of extension