APPLICATION SUPPORT SPECIALIST (ASP) - Sharepoint environment

Vertragsart:
Vor Ort
Start:
04.2010
Dauer:
9 Monate (Verlängerung möglich)
Von:
Bechtle IT-Services
Ort:
Basel
Eingestellt:
18.03.2010
Land:
flag_no Schweiz
Projekt-ID:
143828

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For one of our customers, a well known pharmaceutical company, we are urgently looking for two experienced:

SYSTEM SPECIALIST - "security oriented role"

Level: Professional
Start:ing: asap


Description:
Provide tier 2 SharePoint support to customers associates. This role involves supporting customers associates with all SharePoint related support cases that do not require server side intervention. Responsibilities: -- Monitor tier 2 support tickets assigned to the SharePoint team and ensure they are closed within the stated SLA -- Liaise with SharePoint team (developers, project manager) to complete support cases that require developer/programmer assistance -- Usage questions (helping the end user with SharePoint functionality eg. site creation/configuration, permissions) -- Business analysis/tech. implementation (assess what the user wants to achieve, and then use SharePoint knowledge to assist them in implementing a solution) -- Connecting SharePoint with external data sources (eg. Oracle, SQL Server, Web Services, Excel, Reporting Services) -- Working with our platforms team to copy/move/restore sites or content using DocAve -- Assisting users with the use of our 3rd party tools: Nintex, Quest, Lightning, K2, and Kwizcom -- Liaising with our platform support team (SharePoint admin team) where necessary to complete support cases that require server intervention -- Manage relationship with tier 1 help desk team to ensure they are aware of new application features, changes, known issues, etc. -- Assist with QA testing of new features / functionality added to the SharePoint platform The role is primarily a user-facing role that does not require development work or SharePoint administration, although experience in these areas would be beneficial as an aid to the overall understanding of SharePoint technology.


Required Skills (Deep understanding):
-- Must have excellent communication skills & ability to describe technical concepts to non-technical people -- Must be able to provide excellent customer service to our end-users -- Excellent problem solving skills -- Purpose of SharePoint (What purpose does SharePoint serve to the business? What functionality does it provide to different levels of user? (Readers, Contributors, Site Admins) -- SharePoint 2007 browser based usage/configuration -- Configuration of SharePoint 2007 out-of-box web parts (eg. Content Editor Web Part) -- SharePoint 2007 Security model (groups, permission levels, permissions) Skills (Good understanding): -- SharePoint 2007 Administration (Installation, configuration (central admin)) -- SharePoint 2007 LOB Data integrations (eg. BDC, Web Services, Excel Services, Reporting Services) -- SharePoint 2007/Office 2007 integrations -- SharePoint Designer 2007 (site customization, working with data views, master page customization) -- InfoPath 2007 Desirable Skills : -- DocAve (backup/restore for SharePoint) -- Nintex Workflow -- K2 -- Quest Web Parts -- Lightning tools web parts -- Kwizcom web parts -- Understanding of the SharePoint Object Model/API -- Existing knowledge and/or a strong desire to learn SharePoint 2010


For further information or to apply, please send your documentation to:

We are looking forward to meeting you.

Bechtle IT Services
4153 Reinach