First Level Support

Beschreibung

First Level Support - data privacy, GDPR, information security, English

Role:
For our client in the Pharma industry based in Kaiseraugst we are looking for a First Level Support.
Global IT Privacy Operations team, among other information governance topics, is responsible for
compliant processing of subject requests and for coordination of fulfilment activities involving cross
functional teams (Legal, IT, HR, Commercial etc).

The perfect candidate: We are looking for a first level supporter within the global IT privacy team to
support operational activities involving personal & confidential data. The selected candidate will
coordinate tasks between privacy offices and solution owners across various functions. We are looking for
a candidate who is very junior and just finished or is currently finishing his/her studies but still has a solid
understanding of business processes and various departments. This is an entry level position, please do
not upload any more professional candidates.

Areas of responsibility:
* Perform operational aspects of privacy such as monitoring and executing processes related to GDPR
compliance and privacy, coordination between all stakeholders, manage IT operations and keep track of
approval workflows.
* Support the data privacy network (Group Data Privacy Officer, Data Protection Officers, Data Privacy
Coordinators or Data Privacy Liaisons) with demands such as Data Subject Requests.
* Proactively partner with peers in the Legal IT team, develop strong inter-departmental working
relationships with other IT units and drive exchange with other functions in Roche
* Operate incident and problem management processes, release and configuration of our
systems according to ITIL and ensure that informatics quality standards are adhered to in system
maintenance
* Contribute to projects/sub-projects in the field

Professional and technical requirements:
? Min. Bachelor degree in IT Technology or Legal Studies or similar
? Min. 1+ years of experience in data privacy and information security as a First Level Support Specialist
? Foundational understanding of GDPR
? Knowledge about the pharmaceutical environment and processes of other departments (e.g.
Commercial, HR or Vendor management to be able to understand the requests and go to the correct
department to check the data
? Fluency in English (spoken and written)
? A highly organized and efficient self-starting attitude, being comfortable working in a fast-paced
environment with minimal supervision
? Interest in learning technical skills, systems and requirements analysis.
? High focus on delivery, process efficiency and adequate sourcing
? Strong interpersonal skills, verbal and written communication skills

Nice to Haves:
* German is an asset
* Previous Roche experience
* Experience with Gsuite especially Google Mail Application

Reference no: 921439 AD
Role: First Level Support
Industry: Pharmaceutical industry
Workload: 60- 80%
Location: Kaiseraugst, Switzerland
Start date: asap
Duration: 6 months contract, with possible extension

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and
Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in
1997 by IT professionals; hence we well understand what it means to be professionally supported in your
search for a new project and being employed.