Beschreibung
Dear Candidate,My client is looking for Desktop Support Engineer for various locations in Switzerland,
Lausanne , Switzerland
Vevey- Lausanne , Switzerland
Vevey , Switzerland
Bussigny-Lausanne , Switzerland
Experience: 7-9 Yrs
Language: German & French (Professional Level)
Job Description:
Primary responsibilities are:
• Asset Management/Stock Management /Procurement
• Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations
• Oversee the Other EUC Activities as applicable (Application Packaging, OS Build, Software Distribution)
• Customer Relationship Management
• SLA/OLA Management for all Asset Management Deliverables and its reporting
• Regular reviews with Customer and internal teams/vendors as applicable
• Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.
• Extensive knowledge on ITSM Tool Set (ServiceNow)
• Provide leadership to the EUC Team including coaching as required
• Reporting and MIS
• Oversee Projects
• OEM Vendor Relationship Management Skills, Experience and Qualification Required
Business Skills:
• Understanding of EUC and Desk Side Support / FSO Management
• Ability to work in a Matrix managed environment
• Ability to interact with customers to ensure that the service is polite, efficient and responsive
• To work through issues analytically to a successful conclusion
• Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc
• Ability to understand best practices internally/externally on EUC related activities
.• Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etc
Technical Skills:
• Understanding End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones and industry wide OS and applications
• Detailed understanding of IT Infrastructure in a Corporate Environment – Server/Network/Database
• Capable of developing AM process different activities
• Capable developing New joiner and Leaver process as per the Client needs
• Demand and Forecast analysis and understanding key Business needs/suggestions
• Asset Inventory/ITSM Tool/AMDB Implementation/Inventory report
• Asset Procurement Process/ Budget Tracking/ Asset Delivery Tracking/Provision process/Asset Audit/Periodic Reporting
• Tracking and Remediation of Missing Assets and its reconciliation
• Blanco/Degaussing along with Disposal process
• Working knowledge with Value Added Reseller (VAR)
• Accessories or Peripherals procurement and deployment process
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7/10, MS Office, Outlook etc