Beschreibung
For our customer, we would like to fill the following vacancy:Project Aim: support for a huge end user building move.
The Position
- Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring IT support is provided for requests, such as user accounts, hardware and software requests, share and folder access requests
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
You bring the following qualifications:
- Excellent technical skills for analyzing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office and Google suite and of supporting mobile solutions
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and customer focused behavior
- You have an informatics education (SIZ; MCP-MCSE certification is regarded as an advantage) and at least 3 years of successful technical experience in a desk side support position and you have ITIL practitioner in Incident Management (at least ITIL Foundation certification).
- Experience in large IT environments as an advantage
- Flexibility in terms of upcoming workload peaks is highly appreciated.
Skills:
- Windows 7 - 3 years
- MacOS - 1 year
- ITIL - 1 year
- SIZ; MCP-MCSE a plus
Please note: Decision for interview candidates will not be taken before Aug. 20th.
Are you interested in this job opening? Then please send your CV and range of salary DIRECTLY TO
Please indicate Ref No. REF 260.
We are looking forward to hearing from you!
Your INTEGRATE Team