Beschreibung
For our client, a globally active firm headquartered in CH - Zürich, we are looking to staff a Help Desk Agent to start on 02 Aug, 2018Job Description
• Call entry for selected Customers (phone, eMail, automated)
• Validate support contracts and SLA's
• Pass the support cases on to the correct organisation
• Assure customer is informed regarding support status from start of issue until the solution is provided
• A-Z monitoring all open cases of the selected SPS customers
• Interface between the Customer and the support organisation
• Dispatch Calls electronically using given tools and applications
• Manage open calls/reporting
Must Haves
• Familiar with the world of IT
• Experienced with PC/MS Office
• Communication, telefon skills, helpdesk
• Good mannered
• Organization talent
• Experienced in telephone communication
• Open minded / Team-working
• Clear communication (voice and articulation)
• Independent
• Able to think customer oriented
• Very good in German and English
Nice to Haves
• Good French skills
Contract Type: Contract – w/m
Start Date: 02 Aug, 2018 or by agreement
Duration: 4 Months with extension
Workload: 100%
Workplace: CH - Zürich
Pensum: 100%