ServiceNow Architect - ITSM processes - Basel

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
3 months
Von:
NextLink Solutions
Ort:
Basel
Eingestellt:
12.12.2017
Land:
flag_no Schweiz
Projekt-ID:
1468729

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
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We are currently looking for a Senior ServiceNow Architect to support a ServiceNow implementation.

Your role:

- Define the architecture of key IT service management processes, supporting a team of internals in the analysis and conceptual design phase
- Provide senior subject matter and technical expertise as well as coaching to the technical team in charge of the build of the new IT Service Management processes on Service Now
- Provide best practices and advisory to support the internal team in making the required design decisions on the set up of the Configuration Management Database (CMDB)
- Define the governance model for the future operations of the CMDB in order to overcome the current challenges; bring in external best practices of similarly sized companies
- Manage senior stakeholders (CIO-1)
- Provide senior advisory on Service Now tool features in the area of ITSM processes and CMDB design

Your profile:

- Highly experienced and skilled ServiceNow Architect which successfully performed similar role in multiple major ServiceNow ITSM delivery projects in major, complex multinational companies
- Team work and team motivation in a challenging IT environment
- High affinity to work in an international as well as multicultural environment
- Excellent written and verbal communication skills
- High flexibility and experience in prioritizing tasks
- Ability to deal with variable workload