Tech Center Specialist/Administrator (Pharma Know-How) (Ref.Nr. HS2312

Vor Ort
December 2017
12 months
flag_no Schweiz

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Tech Center Specialist/Administrator (Pharma Know-How)

We are looking for a Tech Center Specialist/Administrator for our Client in Basel, for the following position.

Important Requirements:

- Our client is looking for candidates who have recent & solid experience with support to end users and providing training to end users.

- Pharma Know-How REQUIRED!

Major Accountabilities

  • Provide high-quality, friendly, proactive support and education services to all NIBR users within a Tech Center location

  • Responsible for installing and configuring desktop software and peripherals

  • Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more

  • Ability to troubleshoot OS X Mountain Lion/Mavericks, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues

  • Partner effectively with IT resources to provide reliable end-to-end IT service delivery

  • Perform trending and continuous improvement analysis within areas of responsibility

  • Record problem and resolution details in the ticketing system

  • Provide end user training with traditional and modern training methods, tools and techniques

Ideal Background/Capabilities

  • Experience in supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC systems, Mac

  • Systems, and Mobile Devices (eg, iPhone, iPad, Android)

  • Proven ability to educate end users on device and application capabilities

  • Excellent communication, interpersonal, and problem solving/analysis skills

  • Skills in communicating complex ideas effectively, both orally and in writing

  • Apprenticeship in a technology field or equivalent work experience

  • Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus

  • Experience as a class room trainer a plus

To learn more about this opportunity please send your CV ASAP in Word format to Brine SA.

Work location: Basel

Start: December 2017

Duration: till December 2018

Workload: 100%

Salary: Local Market rate according to experience

Permit: EU permits

Language: English

Ref. Nr.: HS2312

BRINE SA has been providing its IT- and SAP specialists for short-, mid- and long-term projects in Switzerland since 1985, with customers primarily active in the following market sectors:

Financial services sector, especially banks and insurance companies

Pharmaceutical industry

Government and services sectors

BRINE SA is a stable, financially independent, Swiss enterprise with its head office in Zurich. Our services cover the entire IT spectrum, as well as interfaces to the various business sectors, and range from management- and IT-consulting through to software development and project implementation.

IT - Resources

We offer our top consultants, computer Profi's and SAP experts to our customers as external specialists for limited assignments and as well for permanent positions.

BRINE SA is especially distinguished by its renowned characteristic strengths:

Short reaction time - rapid selection and supply of consultant's CVs, with skills matched to customer requirements.

Quality - we take quality very seriously, both for internal and external-facing processes, thereby convincing many customers to maintain a long-standing business relationship with BRINE SA

Coaching - BRINE SA coaches and supports its consultants throughout the entire duration of the customer assignment.

BRINE SA is ISO 9001:2008 certified since 2012