Beschreibung
Our client, one of the biggest pharmaceutical companies based in Basel, is looking for a Junior IT Support with strong communication skills in German and English.
This is a contracting role planned to start ASAP until the end of June 2017 with extension opportunities.
Are you an IT support Specialist with solid understanding and knowledge of the common operating systems (ie Windows 7), the Microsoft Office suite such as with the complete Google suite and currently looking for your next project?
If so, please have a look at the opportunity we can offer you:
Project Background
Our client is looking for one IT Support Specialist to support the customer facing support. In case of any issues with IT the candidate will support the end users. This includes also the replacement of not properly working laptops, monitors, etc.
Tasks
- Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
- Act as consultant (give trainings/workshops) in all IT related question
Ideal Profile:
- At least 2 years of experience with IT support
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience
- Solid understanding and knowledge of the common operating systems (eg Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behavior
- Consultancy skills
- Mac knowledge will be an advantage
- HPSM or any other ticketing tool will be a nice to have
If you match the above skill set and are interested in this position, I look forward to receiving your application via this website.
Please note, we can only consider EU/CH candidates or those with a valid work permit for Switzerland.