Beschreibung
Job Title: Helpdesk Support
Location: Zurich, Switzerland
Type of Employment: Contract
As a Help desk Supporter you are responsible for the 1st level & 2nd level support. A customer-oriented approach allows you to structured and professional handling of requests coming. The creation and maintenance of user accounts and access privileges, and installing and maintaining hardware and software.
Overview:
To support, assist and resolves issues in reference to Desktop and Hardware.
Responsible for delivery of services to clients; resolution of 70% of issues by phone and perform special projects as assigned.
Responsibilities:
1st line support & 2nd line support analyst's responsibilities may include but will not be limited to the following:
Represents the Global Service Desk and acts as a first point of call in this capacity.
Understand callers need and provide professional, courteous response
Prioritize tickets/service requests
Coordinate and participate in IT projects.
Using service desk logging system, log all service desk calls.
Reasonable attempt to solve problem/process service request.
Escalate hardware & software issues to 2nd/3rd line support team.
Escalation for after hours support
Desired Skills:
Working with Atlassian tools (Jira, Confluence)
Clear written and verbal communication skills in English and German (an advantage)
If you are interested to work in a dynamic & agile environment, please feel free to apply at: (see below)
Please contact Priyanshi Group Global.